Shipping & Returns
We believe in being upfront about how orders work. Here is everything you need to know.
How we fulfil orders
Homefacial works with a trusted global fulfilment partner (CJ Dropshipping) to warehouse and dispatch all products. Each order is forwarded to our supplier warehouse and shipped directly to you — we do not hold physical inventory ourselves.
This model lets us keep prices significantly lower than traditional retail and maintain a lean, high-quality catalogue. We want to be transparent about this so you know exactly what to expect.
Shipping
Orders are dispatched within 1–3 business days of being placed. Once dispatched, you will receive a tracking email with your tracking number.
Free shipping applies automatically on all orders over $50 — no code needed. The Morning Ritual Kit and Duo Gift Set always include free shipping regardless of order total.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Australia | 6–14 business days | Free over $50 / $8.95 |
| Worldwide | 6–14 business days | Free over $50 / $8.95 |
Delivery estimates begin from the day your order is dispatched from the warehouse, not the day you place the order. Delays may occasionally occur during peak periods or due to customs processing.
Tracking your order
A tracking number is emailed to you as soon as your order is dispatched. Tracking typically goes live within 24–48 hours of your shipping confirmation. You can follow your order directly via the link in that email.
If you have not received a tracking email within 5 business days of placing your order, please contact us at support@lumiere.store.
Returns
We offer a 30-day return window from the date of delivery. If you are not completely satisfied, we want to make it right.
- Items must be unused and in their original packaging
- Consumable items (Collagen Hydrogel Eye Patches) cannot be returned once opened, for hygiene reasons
- To start a return, email support@lumiere.store with your order number
- Refunds are processed within 5–7 business days of us receiving the item
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
Received something wrong or damaged?
If your item arrives damaged or you received the wrong product, please email support@lumiere.store within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund immediately — no return required.